Customer Service Agent

Date : 08 December 2022

Type : Full Time

Place: Saint-Pie, QC, Canada

The role of the Customer Service Agent is to be a liaison between the Canadian and U.S. clients and the various company departments. The Customer Service Agent ensures client satisfaction from time of order entry to after-sales service while respecting the policies, standards and warranties of the company.

Responsibilities

1. Answer and follow-up on calls, emails and faxes from customers on different issues such as lead times, price requests or after-sales service;
2. Inform clients and negotiate solutions and cost charges with them;
3. Process orders on various computer systems;
4. All other related tasks.

Requirements

  • Secondary V and/or experience of 3-5 years in customer service (experience in manufacturing sector, an asset);
  • Essential written and spoken bilingualism;
  • Knowledge of Microsoft Office Suite software;
  • Has good organizational skills, good sense of priorities, collaborates well with others, is focused towards the customer and is self-reliable.

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