Customer Care Project Leader

Date : 26 February 2021

Type : Full Time

Place: Saint-Pie, Quebec, Canada

The Customer Care Project Leader is the main link between the company and its customers. He/she is responsible for planning, organizing, and following up on projects relevant to the position. He/she is the main communication link with the customer. The Project Leader has the customer’s satisfaction and the meeting of deadlines at heart. He/she works closely with other departments to maximize the profitability of the company. Telework is possible once the training is completed.

Responsibilities

1. Communicate and work with customers in a spirit of cohesion and constant collaboration;
2. Validate the regularity of space planning plans and furniture technical drawings;
3. Track project progress with other department and its results once the work is completed;
4. Finalize details related to the delivery of the project with the Logistics department in accordance with the client's required delivery dates;
5. Perform after-sales follow-up with the client as needed;
6. Act as back-up for the GSA-States position (government contracts);
7. All other relevant tasks related to the department.

Requirements

  • Oral and witten bilingualism is essentiel;
  • Secondary V or 3-5 years experience in Customer Care and/or Projects;
  • Communication and problem solving skills;
  • Excellent decision-making abilities;
  • Knowledge of government contracts (GSA-States);
  • Proficient with the MS Office software suite.

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