Credit and Collections Technician

Date : 22 December 2020

Type : Full Time

Place: Saint-Pie, Quebec, Canada

The Credit and Collections Technician works under the supervision of the Credit Coordinator and performs tasks related to credit activity and accounts receivable from a list of designated accounts in the U.S. and/or Canada. He/she follows the collection procedures established by Groupe Lacasse to ensure invoices are paid according to terms. He/she ensures that credit limits in relation to orders and accounts receivable remain current. Finally, he/she prioritizes active collection and reconciliation of accounts to reduce the Days Sales Outstanding (DSO) and delinquent accounts.


  1. Follow collection policies and procedures to minimize bad debts;
  2. Collect accounts receivable amounts to ensure that DSO and amounts collected objectives are met;
  3. Analyze deductions made on payments. Take action to resolve problems and have credits approved according to existing procedures;
  4. Reconciliate credits/debits in accounts;
  5. Perform research to resolve price and quotations issues and validate them;
  6. Work closely with Customer Care, Transportation, Order Entry and sales representatives to avoid problems causing late payments;
  7. Answer customer inquiries regarding disputed invoices and/or account balances;
  8. Analyze credit limits in relation to orders and take action to avoid holding orders by temporarily increasing credit limits, requesting deposits on orders or requesting a letter of guarantee, or other action;
  9. Performing any other relevant tasks;


  • QCD in Commerce, Finance or Accounting and/or 3-5 years of experience in credit, collection, in a manufacturing environment (essential);
  • Excellent verbal and written communication skills in French and English;
  • Knowledge of Microsoft Office Suite;
  • Proven ability to achieve results through collaboration, negotiation and diplomacy.

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